Please read these Terms and Conditions (“Terms”) carefully before using the IT technical support services provided by ANDTORO(“we,” “us,” or “our”). These Terms apply to all users of our services in the United States, in accordance with applicable U.S. laws and regulations. By using our services, you agree to be bound by these Terms.

  1. Service Description

We provide IT technical support services to assist individuals and businesses with computer systems, devices, and software-related issues. Our services may include troubleshooting, diagnostics, repair, configuration, and optimization of computer systems and software. We strive to provide these services to the best of our abilities, utilizing our expertise and industry-standard practices.

  1. Service Limitations

While we make every effort to resolve your technical issues, there may be limitations to what we can achieve remotely or within the scope of our services. We cannot guarantee the complete resolution of all technical problems, and certain issues may require onsite assistance or specialized expertise beyond our capabilities. We will inform you if we believe your issue falls outside the scope of our services.

  1. Customer Responsibilities

To receive our services, you agree to the following responsibilities:

a. Provide Accurate Information: You must provide accurate and complete information about your computer systems, devices, software, and the technical issues you are experiencing. Failure to provide accurate information may hinder our ability to assist you effectively.

b. Cooperation: You agree to cooperate with our technicians and follow their instructions. This includes providing access to your computer systems, devices, and relevant passwords or credentials necessary for troubleshooting and resolving technical issues.

c. Data Backup: You are responsible for maintaining appropriate backup copies of your data, files, and software. We are not liable for any loss or damage to your data during the course of our services.

d. Compliance with Law: You agree to use our services in compliance with all applicable laws, regulations, and ethical standards. You shall not use our services for any illegal, unauthorized, or improper purposes.

  1. Service Fees and Payments

Our services are provided on a fee basis. The applicable fees for our services will be communicated to you prior to the provision of the services. Payment terms, including accepted payment methods, due dates, and any applicable taxes, will be provided to you at the time of service request. Failure to make timely payment may result in the suspension or termination of our services.

  1. Intellectual Property

All intellectual property rights, including trademarks, copyrights, and proprietary information, associated with our services and materials provided to you remain our exclusive property or the property of their respective owners. You are granted a limited, non-exclusive, non-transferable license to use our services solely for your personal or business purposes.

  1. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or related to the use or inability to use our services, including but not limited to damages for loss of data, loss of profits, or business interruption. Our liability, if any, shall be limited to the amount paid by you for the specific services giving rise to the claim.

  1. Indemnification

You agree to indemnify, defend, and hold us harmless from any claims, liabilities, damages, costs, or expenses (including reasonable attorney’s fees) arising from your use of our services, violation of these Terms, or infringement of any intellectual property rights.

  1. Privacy and Data Protection

We respect your privacy and handle personal information in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

  1. Termination

We reserve the right to suspend or terminate our services at any time, with or without cause, at our discretion. You may also terminate our services by providing us with written notice. Upon termination, you will be responsible for any outstanding fees and any applicable cancellation charges.

  1. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States. Any disputes arising out of or relating to these Terms or our services shall be resolved through negotiation in good faith. If the dispute cannot be resolved amicably, it shall be submitted to binding arbitration in accordance with the applicable rules of the American Arbitration Association.

  1. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the provision of our services and supersede any prior agreements or understandings, whether written or oral.

If you have any questions or concerns regarding these Terms, please contact us using the information provided on our website.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.